FAQ
Help Centre
Need assistance? Browse our most frequently asked topics below to find answers about orders, shipping, returns, sizing and more. If you still need help, our Customer Experience team is always ready to assist.
Orders
Everything you need to know about placing, managing and tracking your Burnt order.
- Placing an order
- Order confirmation
- Order tracking
- Changing or cancelling an order
- Payment methods
Returns & Exchanges
Find out how to return or exchange your purchase, including eligibility, turnaround times and our returns policy.
- Return policy
- Exchange process
- Refund timelines
- Faulty products
- Return conditions
Shipping
Learn about delivery options, shipping costs, estimated delivery times and how to track your parcel.
- Delivery options
- Shipping costs
- Delivery timeframes
- International shipping
- Track your parcel
General Questions
Everything else you'd like to know about Burnt including products, sizing, gift cards, promotions and more.
- Product care
- Sizing information
- Gift cards
- Promotions
- Store locations
Join the Burnt Community
Most of our Burnt athletes and ambassadors are featured in our tagged Instagram posts. If you believe you're a great fit for the Burnt community, we'd love to see your content. Create inspiring content, tag us, and you could be featured by Burnt.
Couldn't Find Your Answer?
Our Customer Experience team is here to help. If you couldn't find the information you were looking for, please contact us directly and we'll gladly assist.
Support Hours
Monday – Friday
08:00 – 16:30
Closed on Saturdays, Sundays & Public Holidays